Current Job Opportunity

The user support analyst is an entry-level position that provides technical help to users with computer difficulties by answering questions and walking users through steps to resolve issues remotely or in person.

Will be responsible for installing routine hardware and software updates as directed.

Other duties will include maintaining records of court property, administering the phone system, scheduling and streaming Zoom events, troubleshooting printers, scanners, and other peripherals, and supporting general administrative activities.

The user support analyst is one of three Information Technology staff in the organization who work closely with each other and the administrative team. The user support analyst works under the general supervision of the systems administrator and chief deputy marshal.

Four years of administrative and computer-related experience.

Post-high-school education or Information Technology certifications may substitute for experience.

The successful candidate will demonstrate organizational and problem-solving skills in working with information technology.

Skilled in using Microsoft 365 Suite, SharePoint, Teams, and Adobe DC.

Knowledge in the audio-visual field is desirable.

The court’s interim headquarters is in downtown Tampa, pending the completion of a new courthouse in downtown St. Petersburg in 2025.

The successful candidate will be hired at the minimum salary.

After a successful six-month training period, the position may offer occasional opportunities to work from home.

All offers of employment will be subject to a satisfactory criminal history check.

A comprehensive selection of State of Florida employee benefits, including membership in the Florida Retirement System, optional enrollment in a subsidized Health insurance plan, optional enrollment in Life, Dental, and Disability insurance plans, and paid $25,000 term life insurance.

For additional information and to apply visit the Second District Court of Appeal Employment website at Second District Court of Appeal Employment-Opportunities.

Submit a cover letter, resume, and current State of Florida application in one PDF file to 2DCA_HR@cnitsw.com

Please note USER SUPPORT ANALYST in the subject line of your email.

For additional information contact Jodie Siemen by phone at 727-610-3742.

The successful applicant will be subject to a criminal background check.

We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, sex or gender, religion or creed, national origin, age, marital status, genetic, disability, or political opinions or affiliations.

We hire only U.S. citizens and lawfully authorized alien workers.

If you need an accommodation to participate in the application or selection process, please call the contact person at the contact information indicated for each respective position.

Persons using a TTY or TDD may call the contact person through the FLORIDA RELAY SERVICE: Voice is 1-800-955-8770, TDD is 1-800-955-8771, NATIONAL RELAY SERVICE is 711.